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Policies
University Information Technology Regulations
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The Computer and Software Use Regulations set out the rules
that apply to staff and students with respect to the use of
computers provided by the University or used in relation to
employment at the University, including: authority for use;
conditions of use; passwords; obligations with respect to
copyright laws and licensing agreements; and breaches of the
regulations.
The Intellectual Property Regulations set out the principles that
apply to ownership of intellectual property created by students
or staff of the University including in situations where
agreements have been entered into with sponsors.
Both sets of regulations are published in The University of
Western Australia Calendar.
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University Information Technology and Communications Policies
Appropriate Use|
The University of Western Australian provides Information
Technology facilities and services to students, staff and other
authorised users for the purpose of teaching, learning, research
and administration. The policies of this type outline what is
responsible use of the University's IT facilities.
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Management, Support and Training|
Policies of this type contain the details of how clients obtain support for infrastructure, network and applications. They also include details of training and education or communication plans with customers in relation to the services provided. |
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Security and Compliance|
This will include policies relating to IT security including
passwords, secure management of data and infrastructure as well
as compliance with regulations and any associated auditing.
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Software, Applications and Infrastructure|
This type of policy deals with the software arrangements at
UWA for the corporate systems and the desktop environment as well
as the management of the infrastructure, network and
applications.
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Other Relevant Policies, Information and Guidelines
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ITS Local Information Technology and Communications Policies
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Audio Visual Unit
Customer Service Standards & Policies
Equipment Maintenance and Repairs
- Ensure that audio visual equipment is in good working order
(95%).
- Respond to requests to assist staff with audio visual
problems within 10 minutes of the Audio Visual Unit being
notified of the problem.
- Ensure that all repairs are carried out to accepted
industry standards (100%).
Bookings
- When the correct booking procedure has been followed,
provide the required equipment at the required time
(100%).
- If the correct booking procedure is not followed, staff
will do their best to provide the required equipment at the
required time.
Advice and Information
- Audio Visual Unit Staff will listen to customers to
identify their needs and do their best to meet them. Where this
is not possible the requirements will be passed on to relevant
staff or committees.
- Provide accurate technical advice to departments and
faculties intent on purchasing audio visual equipment.
- Provide accurate technical advice to university committees
considering appropriate equipment standards for common teaching
facilities.
Policies, Procedures and Guidelines
- Provide accurate written policies, procedures and
guidelines via the Audio Visual page on the Web. In addition,
policies, procedures and guidelines affecting the public are to
be published in brochure form.
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